Cancellation Policy:

To cancel your hotel booking, either manage your Gibson Hotel online reservation or contact the hotel direct by 2pm local time the day prior arrival. Failure to do so will result in the first night’s accommodation being charged. Any deposit or booking fees that have already been processed are also non-refundable.

Non Arrivals:

In the event of a guests non-arrival (no-show), the first night’s accommodation charge will be applied to the credit card that was used to guarantee the booking or billed backed to the company where credit facilities are established.

Payment:

Your credit card details are required to guarantee a reservation; however, no charge will be made at the time of booking (*excluding prepaid offers). Reservations cancelled outside of the cancellation policy will incur a penalty equivalent to one night’s stay which will be deducted from the credit card provided at the time of booking.

The Gibson Hotel reserves the right to pre-authorise cards prior to arrival. Should the card decline, we also reserve the right to advise of this accordingly and request cancellation of the booking within the cancellation policy.

For prepaid offers, the full amount will be taken from the card provided at the time of booking and is non-refundable and non-transferable.

Cash payments are welcome at The Gibson Hotel. If you choose to pay in cash upon arrival, a security deposit in the form of cash or a preauthorisation on a credit or debit card will be requested, along with photo ID. Acceptable identifications include passport or driving license.

Children:

Child rates apply to children 2-12 years when sharing with adults. Infants under 2 years stay free of charge. Cots are available on request but cannot be guaranteed.

Special Instructions:

Any special instructions you have submitted with your booking should relate to your reservation and are likely to be addressed on the day of your arrival. If you have any more pressing requests we would suggest you contact the hotel directly by email or phone.

Additional Information:

Bookings of 10 rooms or more: we reserve the right to request a deposit on bookings of 10 rooms or more and further terms & conditions may apply, for further details please contact the hotel directly.

The Gibson Hotel may change any aspect of this site or its content, including the availability of any suppliers, features, information, or other content, at any time and without notice. The information and prices on this site are not ‘live’ and are updated periodically. While every effort is made to ensure the accuracy of all information and prices, regrettably, errors do occasionally occur. Where a price or information is posted on the website incorrectly due to a technical or human error, we shall not be bound by such price. The prices and any discounts shown on this site are applicable to claytonhotels.com only and may vary from the prices offered for the same service through alternative sales channels.

Terms & Conditions

Completion of a booking implies acceptance and understanding of the Terms & Conditions listed below.

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Hotel Reservations

Tips and Gratuities Notice

Gift Card Terms and Conditions