Careers at the gibson hotel
At the gibson, everything we say and do is anchored in our core values - Fun, Confident, Different, Caring/Friendly. Think about an Apple iPod. What makes it so cool? It's not just the iPod itself - it's the slick packaging, the amazing design, the innovative on-line support, the cool advertising. It’s about making you feel that your part of some exclusive club when you buy it. And that's how we make our guests feel every day. By bringing our core values into every aspect of our job, we can give them a truly memorable experience that will keep them coming back for more.
We like to express ourselves but we know our boundaries too. We enjoy our job and we want the guests to feel we do too. Optimistic, upbeat, warm and friendly, sometimes tongue in cheek - incorporating these characteristics into everything we do will make our guests feel relaxed too.
Confident means knowing our stuff - the Hotel, our City, our guests - likes and dislikes, what the latest new wine is from our Wine Wall. We want our staff to anticipate, surprise and be right. Find out how they like their coffee and make sure it's ready for them when they sit down to breakfast. Know who plays drums in the band playing that night in the O2.
Different means promising exceptional service and actually delivering! That means eye contact, knowing our guests' names, anticipating their needs and most of all learning all the different elements in every area of our hotel that make us stand out from the rest.
We listen, we accommodate, we help. We look at ways to make things better. We nurture a sense of belonging and familiarity. We are upbeat, warm, polite and friendly and always respectful. We make our guests feel calm and at ease in a discreet and understated way. We smile, we know our guests names, we never say "no".
Have fun and enjoy your work
We want our people to love working together at the gibson and so we actively nurture and encourage a culture of support and learning for all.
We strive to provide a great working environment through mutual respect and promoting a culture of support and learning
Be responsible and care
We want to have fun but we need to understand our responsibilities too. Being responsible is vital to the future success of our Hotel, the Local Community and the Environment around us. With this in mind, we expect our people to take pride and ownership in everything they do.